For chartered car services within Hong Kong, only valid identification documents are required. For cross-border travel (Hong Kong ↔ Macau ↔ Mainland China), a Hong Kong and Macau Travel Permit plus endorsement are necessary; travelers holding foreign passports can clear customs directly with their passports. We will reconfirm the required documents based on the departure and destination points when providing a quotation.

We adopt an "all-inclusive transparent pricing" model: the quoted price includes vehicle fare, fuel, tolls, tunnel fees, and the driver's meals. No additional tips or luggage fees will be charged. For cross-border orders, the quoted price will separately display "vehicle fare/customs clearance surcharge," with all fees confirmed in one go and no subsequent price increases.

Sure. Our vehicles with cross-boundary license plates (Guangdong Z or Hong Kong Z) can travel directly between Hong Kong ↔ Macau ↔ the Mainland, without the need to change vehicles or drag luggage around. If budget is a consideration, you can also choose the option of single-license plate vehicles plus shuttle services at ports—we will provide a price comparison between the two options during consultation.

All our masters can speak Mandarin and Cantonese, most of them can communicate in English, and some can support Japanese/Korean. If you have special language requirements (such as tour-guide-style explanations), please leave a note when placing your order, and we will give priority to your arrangement.

Sure. Airport transfer orders will by default track flight status, with free waiting for delays of up to 60 minutes; an additional charge of HKD 200 per hour will apply for delays exceeding 60 minutes. If you anticipate a significant flight delay, please notify us in advance via WeChat/WhatsApp, and we will assist with rescheduling.

It's free of charge. We provide forward/rear-facing child seats and infant baskets. Just note the child's age when placing the order, with no additional fees.

Free rescheduling/route changing (within the same price range) within 48 hours before departure; a 30% handling fee will be charged for changes made between 48 and 24 hours before departure; changes made within 24 hours will incur a 70% charge. The specific terms shall be subject to the contract provisions after placing the order. Cross-border orders may be subject to stricter regulations due to license scheduling.

After submitting the quotation online, customer service will proactively reply via WeChat/WhatsApp within 30 minutes (during working hours) to confirm the vehicle model and price, and send a payment link. Upon completion of the payment, you will receive an electronic confirmation letter (containing driver information, license plate number, and contact phone number). The driver will proactively contact you 24 hours before departure to reconfirm the shuttle details.